Arrival Time
Treatments are carefully planned to accommodate each and every client. In the spirit of mutual respect, we kindly request that you arrive on time.  We encourage you to arrive at least 15 minutes prior to your appointment to fill out any necessary paperwork, relax and unwind.  Late arrivals will be finished within the schedule time while the fee will remain unchanged.

Cancellation Policy
At Body Balance Spa & Salon we reserve our time exclusively for you.  Therefore we require a credit card, gift card or gift certificate number to reserve your appointment time.  A 24-hour notice of cancellation is required to avoid a 50% charge of services reserved.  A 48-hour notice of cancellation is required for an individual or group with scheduled services which total 3 or more hours.  For groups or packages with 6 or more hours of services, a 50% deposit and a minimum of a 72-hour notice will be required.  No-shows and cancellations made within 3 hours of the appointment time will result in 100% billing equal to the total amount of services reserved.  If we are able to fill the vacated time, you will not be charged at all.  We will provide a reminder call/email 48 hours in advance.  This is a courtesy call/email only and should not be relied upon.  Clients are responsible for their appointments.

Comfort
Although massage and body treatments require the removal of clothing, respect for your privacy is our primary concern. Careful draping procedures are observed at all times, and we encourage you to communicate any discomfort to your therapist.

Your Satisfaction is Our Pleasure
If you feel you would be more comfortable or better served by another staff member, or if you would just like a fresh point of view, please let us know. We are team professionals and are pleased to have our clients work with all members of our staff. We are always open to suggestions. Please let us know how we can better serve you.

Return Policy
No refunds on product purchases.  Exchange or spa credit will be given on unopened products brought back within 30 days from the date of purchase.  No refunds for gift cards, spa packages or treatment series. 

Gift Cards
Gift cards make an ideal gift for any occasion. They may be purchased for any dollar amount over $10. They may be used for products or services of the recipient’s choice. Cash refunds will not be given. However, gift cards may be conveniently re-loaded for future purchases.   If your gift card it lost or misplaced, we must have gift card receipt given at time of purchase in order to replace it.  There will be no exceptions.  All of our gift cards expire 5 years from the date of purchase.  All packages expire after 12 months.

Gratuities
Tips for outstanding service are always appreciated but certainly not expected. Tips cannot be given from a gift card unless the gift card is purchased with gratuity already included.

Valuables
We regret that we cannot be held responsible for any loss or damage to personal items such as clothes, accessories and jewelry. On spa days, please consider leaving your jewelry at home…one less thing to worry about.

Cellular Phones
For consideration of all spa guests, please mute all cellular phones before entering the spa.  Thank you for your consideration.  Thank you in advance for speaking softly while within the spa, as a courtesy to those guests who are visiting the spa for its relaxing and tranquil atmosphere.

Children and Pets
To ensure the relaxation and quiet enjoyment of all spa guests, children under the age of 12 are not permitted in the spa. Thank you for your understanding. We love animals just as much as you do! However, we must ask that only service animals be allowed within the spa.

Still Have Questions or Are Unsure What to Expect?
Going to the spa should be a relaxing and stress-free experience! We are always here for you and are happy to answer any question you might have. Feel free to call or email with any questions or concerns.